
Oct 20, 2022 6:19:19 PM One Contact Center Telemarketing Outsourcing, Why Outsource, Healthcare Customer Service, Patient Experience, Healthcare Experience, BPO
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Oct 19, 2022 5:59:20 PM One Contact Center Customer Experience, AI, post pandemic
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Oct 18, 2022 6:16:33 PM One Contact Center Work from Home, OCCTips
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Oct 17, 2022 6:28:46 PM One Contact Center Customers Appreciation, OCCTips
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Oct 14, 2022 6:54:37 PM One Contact Center customer satisfaction
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We are all familiar with the quote, "With great power comes great responsibility" by Ben Parker from Spiderman. However, this quote is not exclusive to comics and movies but can also be related to several organizations. We have seen several big organizations with unlimited resources shutting down just because they could not take the responsibility of managing their resources efficiently. Despite having classy technology and resources at your disposal, you cannot control it if you are unable to measure it. The contact or call center cannot perform efficiently if they do not measure their team's strengths and weaknesses. All the management related decisions made for the company or business would be guesswork.
Oct 13, 2022 5:31:08 PM One Contact Center KPI, call center
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Oct 12, 2022 5:47:47 PM One Contact Center Customer Care, Customer Service, Customer Experience
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Oct 10, 2022 8:08:05 PM One Contact Center Telemarketing Outsourcing, Why Outsource, Healthcare Customer Service
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Oct 7, 2022 6:54:30 PM One Contact Center
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