Mar 15, 2022 4:29:21 PM One Contact Center Tips, Social Media, trends
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Feb 4, 2022 4:08:54 PM One Contact Center Social Media, trends
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Unlike the past years when we analyze CX trends just by assessing industry KPIs to predict incremental changes, 2020 and its events caused major shifts in consumer demands rarely seen before. On that note, we discuss some of these trends that are likely to define customer experience in 2022 and possibly beyond.
Jan 24, 2022 1:59:01 PM One Contact Center Customer Experience, trends, 2022
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Jan 3, 2022 3:24:21 PM One Contact Center Social Media, trends, 2022
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Dec 27, 2021 4:11:12 PM One Contact Center Customer Experience, trends
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