Knowing what to say when you have to say it can be nice especially when you’re customer support personnel interacting with a customer.
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Posts by Topic
- Why Outsource (218)
- Customer Experience (189)
- Telemarketing Outsourcing (162)
- Customer Service (145)
- call center (97)
- OCCTips (93)
- outsourcing (64)
- Customer Care (57)
- customer support (44)
- Tips (43)
- Blogs (39)
- Covid19 (26)
- Healthcare Customer Service (24)
- communication (21)
- Back Office Support (20)
- Recruitment (20)
- Work from Home (20)
- Healthcare Experience (18)
- pandemic (17)
- Call Center Agents (16)
- New Normal (16)
- One Contact Center (16)
- call center in Philippines (16)
- Virtual Assistant (14)
- business process outsourcing (14)
- food delivery (14)
- Diversity and Inclusion (13)
- customer retention (13)
- outbound telemarketing (13)
- video (13)
- Happy Customers (12)
- KPI (12)
- strategies (10)
- BPO (9)
- Fun Blog (9)
- Mental Health (9)
- Workforce (9)
- online booking (9)
- travel and Tours (9)
- Covid19 Response (8)
- customer relationship (8)
- customer satisfaction (8)
- hotel call center (8)
- online reservation (8)
- remote call center (8)
- Appointment Setting (7)
- Patient Experience (7)
- Social Media (7)
- Training (7)
- conversion (7)
- reservation (7)
- workplace (7)
- Convention (6)
- Skills (6)
- Travel Call Center (6)
- business growth (6)
- contact center (6)
- health and wellbeing (6)
- trends (6)
- 24/7 Customer Support (5)
- Holiday Greeting (5)
- Small Businesses (5)
- chat support (5)
- clinics (5)
- email support (5)
- Global Customer Service (4)
- Happy Holidays (4)
- Thanksgiving (4)
- customer success (4)
- customers first (4)
- hospitality industry (4)
- 2022 (3)
- AI (3)
- CCW (3)
- Coaching and Development (3)
- Ecommerce (3)
- Greetings (3)
- Management (3)
- Philippines Economy (3)
- Press Releases (3)
- Retail and E commerce (3)
- call center representatives (3)
- convertion (3)
- creativity (3)
- customer centric business (3)
- customers (3)
- motivation (3)
- multichannel (3)
- omnichannel (3)
- technology (3)
- thank you (3)
- CX (2)
- Career (2)
- Conference (2)
- Customers Appreciation (2)
- Equality (2)
- Focusing (2)
- Lead Generation (2)
- Merry Christmas (2)
- Operation (2)
- Philippines (2)
- Success (2)
- artificial intelligence (2)
- call center service (2)
- consumers (2)
- cost-saving (2)
- customer appreciaton (2)
- customer growth (2)
- customer loyalty (2)
- customer service training (2)
- leads (2)
- local business (2)
- network (2)
- physical health (2)
- professional support (2)
- small business (2)
- support (2)
- support local (2)
- Banking and Finance (1)
- Best practices (1)
- CEO (1)
- Certification (1)
- Corporate Citizenship (1)
- How to (1)
- Impacts (1)
- Insider (1)
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- Key Performance Indicators (1)
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- customers feedback (1)
- dealing with customers (1)
- delivering bad news (1)
- engagement (1)
- fast customer service (1)
- fathers day (1)
- innovation (1)
- know your customer (1)
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- metrics (1)
- partners (1)
- post pandemic (1)
- reaching your goals (1)
- resilience (1)
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- software (1)
- staffing (1)
- support small businesses (1)
- talents (1)
- virtual management software (1)