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    Trends that Are Likely to Define CX in 2022 and possibly Beyond

    Unlike the past years when we analyze CX trends just by assessing industry KPIs to predict incremental changes, 2020 and its events caused major shifts in consumer demands rarely seen before. On that note, we discuss some of these trends that are likely to define customer experience in 2022 and possibly beyond.  

    Watch Out and Get Your Mind Off COVID-19 with these Latest Social Media Trends

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