We are all familiar with the quote, "With great power comes great responsibility" by Ben Parker from Spiderman. However, this quote is not exclusive to comics and movies but can also be related to several organizations. We have seen several big organizations with unlimited resources shutting down just because they could not take the responsibility of managing their resources efficiently. Despite having classy technology and resources at your disposal, you cannot control it if you are unable to measure it. The contact or call center cannot perform efficiently if they do not measure their team's strengths and weaknesses. All the management related decisions made for the company or business would be guesswork.
The increasing demand for food delivery service has resulted in the emergence of numerous food delivery apps and platforms. However, with high customer expectations, inquiries and complaints many food businesses especially startups are having a hard time getting a toehold in an increasingly competitive market.
Imagine just how much work and effort goes into handling hundreds or even thousands of inbound calls in the call center every day.
