It is said that dire need gives birth to innovations. The same is the case when we consider the pandemic of COVID-19. Several ground-breaking techniques, as well as technologies, were launched to cope up with the on-going lockdown.
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As the world stepped indoors in the face of the COVID pandemic, new doors to digital platforms flew wide open. Several new digital start-ups emerged as numerous brick and mortar organizations collapsed.
If your business is like most others, you’re probably seeing an upsurge in customer service demands amid the coronavirus. Chances are you’ll need to hire more customer service representatives to work remotely in a bid to ramp up your customer service efforts.
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This pandemic has already forced millions out of work and at the same time opening new roles and challenges for HR and recruiting teams. While COVID-19 threatens every area of business and work, recruiting is one key aspect you’ll never want to abandon as the need for hiring and talent acquisition will still be key for business success and continuity.
Customer experience is key across every industry.
