According to a recent Wall Street Journal article, businesses across the world are scrambling for workers to help attend to and filter out customer calls during this pandemic.
As the world stepped indoors in the face of the COVID pandemic, new doors to digital platforms flew wide open. Several new digital start-ups emerged as numerous brick and mortar organizations collapsed.
COVID-19 disrupted most business sectors -yes!
Customer experience is key across every industry.
Customer service has always been a key to success in the banking industry.
Two things will help you play a big role in helping you convert prospects into loyal customers. Without mincing words, you’ll need to have a good grasp on customer behavior while also understanding what problems your consumer base really wants your business to solve. While it seems simple, these two things will make a big difference!
Are you part of those who usually see customer service as just another cost of doing business? It should delight you that not only can this appear rewarding for your customers; it actually can impact your bottom line too. You can hardly get away with bad customer service except for the airline sector -maybe. It’s become an industry thing.