Blog

    One Contact Center

    One Contact Center is a minority-owned call center / BPO company that helps companies navigate through this Pandemic by providing customer experience services that improve market shares, brand loyalty and customer retention while reducing costs by up to 70%.
    Find me on:

    Recent Posts

    Fun and Cool Tips for Managing Mental Health During a Scary Time

    These times are unlike any other.

    With Economy on a Steady Rise, BPOs Would Most Likely Gain Most of the Market Shares

    Where all the other countries are trying to meet their ends, the Philippines has freed itself from the clutches of the COVID-19 pandemic. With the recent evaluation, it is clear that the Philippines economy is steadily recovering. To add a cherry on the top, the trend suggests a “positive” growth in the first three months of 2021. Bangko Sentral ng Pilipinas’ (BSP) Governor Benjamin Diokno recently stated that the agency’s Gross Domestic Product (GDP) would be targeted from 6.5 to 7.5%. With the current developments in the Philippines, even this target is seemingly achievable. One of the main reasons for the surge is due to the easing of lockdown restrictions, improvements in the healthcare system, and cooperation from everyone. The Philippine Stock Exchange (PSE) is expecting to receive funding from around 10 different companies through the initial public offerings (IPO). This would significantly help in improving the current condition of the stock market for FY21.

    Delivering Customer Experience in the Face of the Coronavirus Outbreak

    Tough times demand tough measures.

    Five Positive Things That Happened This Week While We Were Focused on the Coronavirus

    2020 might have gone already.

    Five Working from Home Tips for Remote Call Center Agents

    COVID-19 happened, and now we have more call center agents working from home now than ever before. It’s been a double-edged sword so far.

    How Diversity and Inclusion Helps in Attracting and Retaining the Brightest Early Talents

    Finding the right early talents is essential for any organization.

    Cutting Edge Technology Bridging the Gaps in CX During this Pandemic

    "40% of employers say they've experienced a lack of communication during this pandemic," and we cannot agree more! With the COVID-19 pandemic hitting the world out of the blue, every organization tries to find an innovative way to tackle this situation.

    Should Disability Really Be a Death Sentence for Pets?

    It was a bright sunny morning when we made the startling discovery.

    2021 Customer Experience Trends: Navigating the Post-Pandemic Contact Center

    2020 will go down as one heck of a year, and for obvious reasons.

    ONE CONTACT CENTER Partners with Distance Learning Systems™, Helping to Educate More Healthcare Workers and Broadening their Services Within Online Learning

    January 13, 2021– Van Nuys, California — One Contact Center (https://www.onecontactcenter.com/), a minority-owned contact center company specializing in customer service, sales and recruitment process outsourcing is very pleased to announce their partnership with one of the nation’s leading online learning platforms, Distance Learning Systems™ (www.dlsii.com).

    Subscribe to Email Updates

    Lists by Topic

    see all

    Posts by Topic

    see all

    Recent Posts