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    13 Reasons Why Managing Remote Call Center Agents Is Challenging During COVID-19

    Without a doubt, COVID-19 is the black swan, and the world is currently trying to figure a way out. Embracing the new normal was not easy for several organizations, and thus many sectors were severely affected by this pandemic. 

    Remote Training Solutions: Training Simulators and More

    It is said that dire need gives birth to innovations. The same is the case when we consider the pandemic of COVID-19. Several ground-breaking techniques, as well as technologies, were launched to cope up with the on-going lockdown. 

    How COVID-19 Has Impacted Customer Service Training

    Challenges of Remote Call Center Training in the Era of Covid-19

    As the world stepped indoors in the face of the COVID pandemic, new doors to digital platforms flew wide open. Several new digital start-ups emerged as numerous brick and mortar organizations collapsed.