Difficult customers and dramas come with the job when you’re a call center agent. It is your responsibility to manage these moments and conversations to get the best possible outcomes.
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Posts by Topic
- Why Outsource (214)
- Customer Experience (213)
- Customer Service (164)
- Telemarketing Outsourcing (151)
- OCCTips (143)
- call center (132)
- outsourcing (74)
- Customer Care (59)
- customer support (49)
- Tips (43)
- Blogs (41)
- call center tips (33)
- communication (28)
- Covid19 (26)
- Healthcare Customer Service (24)
- call center in Philippines (23)
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- Back Office Support (21)
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- Work from Home (20)
- Healthcare Experience (18)
- One Contact Center (18)
- business process outsourcing (17)
- pandemic (17)
- New Normal (16)
- Virtual Assistant (14)
- customer retention (14)
- food delivery (14)
- strategies (14)
- BPO (13)
- Diversity and Inclusion (13)
- outbound telemarketing (13)
- video (13)
- Happy Customers (12)
- KPI (12)
- Workforce (10)
- Fun Blog (9)
- Mental Health (9)
- customer satisfaction (9)
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- Patient Experience (7)
- contact center (7)
- conversion (7)
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- Skills (6)
- Travel Call Center (6)
- business growth (6)
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- 24/7 Customer Support (5)
- Holiday Greeting (5)
- Small Businesses (5)
- call center service (5)
- clinics (5)
- communication tips (5)
- customer communication (5)
- email support (5)
- Coaching and Development (4)
- Global Customer Service (4)
- Happy Holidays (4)
- Thanksgiving (4)
- call center representatives (4)
- call center sales (4)
- callcentertips (4)
- customer success (4)
- customers first (4)
- hospitality industry (4)
- technology (4)
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- call center operation (2)
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- cost-saving (2)
- customer appreciaton (2)
- customer growth (2)
- customer loyalty (2)
- customer rapport (2)
- customer service representatives (2)
- customer service training (2)
- hot calls (2)
- leads (2)
- local business (2)
- network (2)
- physical health (2)
- professional support (2)
- sales qualification (2)
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- Insurance (1)
- Key Factors (1)
- Key Performance Indicators (1)
- Las Vegas (1)
- New Partnership (1)
- News (1)
- QA (1)
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- Special Day (1)
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- affordable customer service (1)
- call abandonment (1)
- call center mterics (1)
- call center support (1)
- call queue (1)
- call rates (1)
- catchphrases (1)
- company (1)
- customer acquisition (1)
- customer engagement (1)
- customer expectation (1)
- customer interactions (1)
- customer types (1)
- customers feedback (1)
- dealing with customers (1)
- delivering bad news (1)
- emotional intelligence (1)
- empathy (1)
- engagement (1)
- fast customer service (1)
- fathers day (1)
- handling objection (1)
- innovation (1)
- know your customer (1)
- live chat (1)
- marketing (1)
- metrics (1)
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- post pandemic (1)
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- resilience (1)
- sentiment analysis (1)
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- software (1)
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- support small businesses (1)
- talents (1)
- telemarketing (1)
- telemarketing mistakes (1)
- time management (1)
- virtual management software (1)