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Business is growing and customers are unlimited. The telecommunications system has made the world small, information is at your fingertips, and customers on the other side of the world are just a phone call away. The market is expanding and opportunities keep on knocking.  While telemarketing provides a solution to these challenges, will outsourcing telemarketing requirements provide an advantage to the business? 

Here are some things to consider...

Telemarketing equipment is very expensive and would eat up a significant part of one’s investment. You would need telephone lines, computers and peripherals, space, fixtures, and more. And if these things lie idle during lean months, capital investment would also sleep.  Outsourcing telemarketing requirements does away with the need for equipment. The money saved by not having to purchase equipment can be invested in equally-important business initiatives.

Outsourcing means no tedious hiring of telemarketers and other personnel, no training needed, minimum supervision and easier management. When a company enters into contract with an outsourcing company, the outsourcing company takes care of fielding telemarketers and support staff who are already trained. The role of the contracting company becomes limited, thus less headache and less stress.

Many outsourcing companies are based in different countries where the salary standard is lower than the contracting company’s minimum wage requirements. Their salary may be lower but their telemarketing skills are impressive. Also, because telemarketing has been outsourced, there is no need for additional support staff like the technical team and supervisors. This also means savings on manpower expenses.

Outsourcing companies have long years of experience in the industry and have professional telemarketers, technical support staff and highly efficient team leaders.  These staff members have been trained and are continuously engaged in training activities to better improve their capacities. They are also familiar with the laws and regulations concerning telemarketing.

Let’s face it business can fluctuate, or be seasonal, hiring telemarketers on a short-term basis is a great way to have the staff when it’s needed the most. Minimizing staff members during lean months and maximizing telemarketers during peak seasons is definitely a great advantage of outsourced telemarketing.

Why Invest for Call Center Services in the Philippines?

BPO outsourcing has been around for more than twenty years, and although the Philippines was a little late to the party, the country has shown phenomenal growth in the industry. More and more businessmen from different parts of the globe are investing in this kind of outsourcing services as they find the Philippines ideal for all their outsource telemarketing service needs.

With popularity and increasing demands for outbound telemarketing services and inbound call center services in the country, the Philippines has become recognized as the leading destination for BPO services worldwide. With many talented and English proficient professionals and top of the line technology, as well as a supportive government offering robust support to investors outside the country, it’s no surprise that the industry of call center in the Philippines is booming.

In addition, here are the other reasons why more and more businesses are encouraged to outsource to the Philippines and why your business should invest your BPO needs in the country:

Highly Skilled and Educated Workforce

The Philippines has a culture and history rich in English and Spanish influences and English is the country’s official language. Many Filipinos, especially those graduates have excellent English communication skills, both oral and written. And these skills defeat any hesitation with regards to establishing a constant and open communication.

Low Operating Costs and Other Benefits

If you are looking for excellent yet affordable offshore call center services, you should start contacting professional call center in the Philippines. Having a government that is fully supportive of the industry, both local and foreign businesses can enjoy perks such as tax exemptions. When it comes to wages, it is 30-40% lower compared to the United States and Europe. When it comes in electricity, utilities and telecommunication, it is 50% lower. There are more savings that you can expect. You can indeed reduce your expenses and gain business savings through BPO in the Philippines.

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