From our experience as well as those of many other innovation-driven businesses out there, we’ll recommend key factors for small businesses to help them deliver excellent customer service during and after this coronavirus pandemic. These include;
Unlike the past years when we analyze CX trends just by assessing industry KPIs to predict incremental changes, 2020 and its events caused major shifts in consumer demands rarely seen before. On that note, we discuss some of these trends that are likely to define customer experience in 2022 and possibly beyond.
