From our experience as well as those of many other innovation-driven businesses out there, we’ll recommend key factors for small businesses to help them deliver excellent customer service during and after this coronavirus pandemic. These include;
1. Improve your BCP Strategy
Your BCP is your Business Continuity Plan, if you don’t have one already, you may find it quite difficult to adapt. Can your business survive with its staff working from home? If this is something you’ve been trying, it’s time to perfect it.
2. Take Care of Your Staff
Start by listening to employee feedback and suggestions and find a way to keep them healthy. Our adoption of “work from home” is a perfect example. Adopt similar strategies or at the very least, ensure strict social distancing measures. If your staff are not in good shape and health, your customers will suffer.
3. Encourage Sharing and Communication
Encourage proper communication and knowledge sharing among staff members so they can always stay current.
4. Reach Out and Help People
The whole world is suffering from the consequences of the pandemic we never really prepared for. This is a time we all need all the help we can get. Consider reaching out and helping your community overcome this challenge in any way you can help.
For small businesses, this is a time to let goodness prevail in business.
This is a time to show your human side and help the world heal itself. That said, you can contact One Contact Center for everything that relates to customer support and experience. We are all in this together, and hopefully, we’ll all be here together when it all ends.
One Contact Center offers virtual assistance, call center support and BPO services for small businesses to startups and international brands.
If you’re keen on boosting your customer experience with reliable support services, please, contact us today. We’ll be more than happy to help.