Back-office activities are crucial. Whether you're providing customers with the right documentation, making payments, changing accounts, or organizing product notifications, errors cause frustrated and irritated users and additional pressure on the contact center.
What skills should leaders look out for when hiring employees for customer service roles? Well, the good thing about skills is that they are easily observable and can be honed and developed.
In this guide, we discuss nine of the most important skills that customer service professionals should exhibit to achieve success with their duty and responsibility.
