Back-office activities are crucial. Whether you're providing customers with the right documentation, making payments, changing accounts, or organizing product notifications, errors cause frustrated and irritated users and additional pressure on the contact center.

Dec 19, 2022 6:56:20 PM One Contact Center Why Outsource, Back Office Support, outsourcing
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Dec 16, 2022 6:13:57 PM One Contact Center Why Outsource, Virtual Assistant, outsourcing
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Dec 15, 2022 6:52:01 PM One Contact Center Customer Service, Recruitment, call center representatives
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Dec 14, 2022 5:33:01 PM One Contact Center Telemarketing Outsourcing, OCCTips
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What skills should leaders look out for when hiring employees for customer service roles? Well, the good thing about skills is that they are easily observable and can be honed and developed.
In this guide, we discuss nine of the most important skills that customer service professionals should exhibit to achieve success with their duty and responsibility.
Dec 13, 2022 4:27:22 PM One Contact Center Customer Service, Skills, Success
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Dec 9, 2022 5:27:57 PM One Contact Center Social Media, call center, OCCTips
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Dec 8, 2022 6:04:54 PM One Contact Center Customer Experience, OCCTips
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Dec 7, 2022 5:28:40 PM One Contact Center OCCTips, thank you
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