Owning and running a business is no doubt an expensive proposition. A lot of things need to fall in place to ensure a smooth operation on a daily basis. From rental costs to manufacturing, distribution, and other expenses, the bills just keep going up.
Savvy business owners and managers recognize the need to keep costs low so your expenses don’t eat too much into your profits. Today, we beam the spotlight on how outsourcing call center services can help save money, in the long run.
24/7 Customer Service
Customer service is important for the customer experience.
The customer experience, in turn, can impact customer loyalty and retention. Despite the fact that businesses are now able to offer service and support across multiple digital channels, 60% of customers still prefer over-the-phone conversations.
There’s only so much you can do with in-house call center teams.
Specialist call center support from call center agencies is, on the other hand, almost always available. If most of your customers prefer this medium, then most of your time and resources should definitely be invested here. When you outsource this service, you get to benefit from the always-on-availability, despite the overall reduced costs.
Having Your Own In-house Team
Call center employees cost about $28k to $38k per annum, on average, according to Glassdoor. This is not considering other expenses like health insurance schemes, pension, social security, paid time off, and other employee costs.
All of these things will eat into your profits when you assemble an in-house team for your call center services. The story is different with a call center agency. You’ll be able to keep costs low while still ensuring your customers get the quality support they need.
Reduced Infrastructure Setup/Costs
Computers, phones, the internet, and a lot of other devices and infrastructure will come into the picture when you’re setting up an in-house customer support team.
All of these will go on to increase your baseline expenses, despite the fact that you’ll still need to handle ongoing maintenance. Add these with employee costs and you can see that this is no piece of cake. With your call center needing to be outsourced to a professional call center agency, all of these costs will be out of the picture.
Competitive Advantage and Greater ROI
Businesses want to be able to shield off the competition from other businesses.
This is needed to remain in business. Outsourcing your call center services will give you this much-needed competitive boost. And that’s not mentioning the higher return on investment here, compared to setting up an in-house team. For small businesses and startups, this is well worth the costs, and more.
Maintained Balance in Business Operations
When you’re running a small business, maintaining a balance between teams is a very critical thing. The current pandemic, for instance, showed just how important this can be.
While businesses and organizations scamper to keep up with customer demands, having an external pair of hands to ensure ongoing support for customers can be lifesaving.
A professional call center agency like One Contact Center can help you build business resiliency with call center support, even in the face of a crisis. For many businesses, this can mean the difference between smooth business operations and horrible customer experience.
One Contact Center
One Contact Center offers call center support and BPO services for small businesses to startups and international brands.
If you’re keen on boosting your customer experience with reliable support services, please, contact us today. We’ll be more than happy to help.