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    One Contact Center

    One Contact Center is a minority-owned call center / BPO company that helps companies navigate through this Pandemic by providing customer experience services that improve market shares, brand loyalty and customer retention while reducing costs by up to 70%.
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    Recent Posts

    Breaking Bad News: How Can You Break Bad News to Customers?

    Delivering bad news is one of the least fun aspects of working as a call center agent.

    Dec 8, 2023 2:24:24 PM One Contact Center Customer Care, Customer Experience, OCCTips

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    Multichannel & Omnichannel Contact Center: What Are Key Differences

    Dec 5, 2023 12:00:45 PM One Contact Center Customer Service, Customer Experience, call center

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    Ways to Turn Prospects Into Customers

    Dec 1, 2023 12:16:44 PM One Contact Center conversion

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    Breaking Bad News: How to Deliver Bad News to Your Customers

    Nov 29, 2023 3:35:16 PM One Contact Center Tips, OCCTips

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    5 Ways to Support  Local Small Businesses

    Nov 21, 2023 12:00:11 PM One Contact Center Small Businesses, customer support

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    Contact Center Outsourcing: What Are the Benefits?

    Nov 15, 2023 11:16:46 AM One Contact Center Why Outsource, outsourcing, call center service

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    Should You Outsource or Build an In-House Team?

    Nov 13, 2023 1:07:41 PM One Contact Center Telemarketing Outsourcing, Why Outsource, outbound telemarketing, outsourcing

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    OCC Tips:  Selecting the Best Outsourcing for Your Appointment Setting Needs

    Nov 8, 2023 4:03:45 PM One Contact Center Why Outsource, Back Office Support, Appointment Setting, outsourcing

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    OCC Tips: 5 Tips to Inspire Your Innate Creativity

    Nov 6, 2023 12:28:50 PM One Contact Center Customer Service, Customer Experience, creativity, OCCTips

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    OCCTips: Helpful Tips to Boost Your Customer Service Workforce Engagement

    Nov 1, 2023 2:02:41 PM One Contact Center Customer Service, Customer Experience, OCCTips

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