It is no surprise that customer care and support is one of the fundamentals of business growth and success nowadays. Not only does customer support help with better business management, but it also helps with the provision of a better customer service experience. You may be wondering whether this is the same in the health sector, the truth is that customer support is still very much needed here and in most others.
Back-office activities are crucial. Whether you're providing customers with the right documentation, making payments, changing accounts, or organizing product notifications, errors cause frustrated and irritated users and additional pressure on the contact center.
