It’s usually a challenge trying to differentiate between customer service and customer support.
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A pandemic like the novel coronavirus can threaten any business’s stability.
Whether you're providing customers with the right documentation, make payments, change accounts, or organize product notifications, back-office activities can be unpleasant, but they are crucial. Errors cause frustrated and irritated users and additional pressure on your contact center.
Regardless of the size of your company, it’s always a plus to commit to exceptional customer service as this can greatly influence client retention.
In your bid to satisfy customers and provide exceptional service, you’ll want to employ a variety of channels and platforms to reach your customers. Along with email, messages, phone, and more, you’ll most likely want to incorporate live chat into your customer service and support plans.