Rennilyn Flores

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    Customer Service and Customer Support: What Is What

    It’s usually a challenge trying to differentiate between customer service and customer support.

    Delivering Customer Service During a Pandemic

    Call Centers as Frontliners of Business’ Pandemic Response

    A pandemic like the novel coronavirus can threaten any business’s stability.

    Customer Service in the Face of the Coronavirus Outbreak

    Tough times demand tough measures.

    How to Implement World-Class Customer Support with One Contact Center


    Improve Your Customers' Experience with OCC's Back Office Support

    Whether you're providing customers with the right documentation, make payments, change accounts, or organize product notifications, back-office activities can be unpleasant, but they are crucial. Errors cause frustrated and irritated users and additional pressure on your contact center.

    How Customer Service Impacts Client Retention

    Regardless of the size of your company, it’s always a plus to commit to exceptional customer service as this can greatly influence client retention.

    How to Handle Difficult Customers

    3 Ways to Use Live Chat to Improve Your Business

    In your bid to satisfy customers and provide exceptional service, you’ll want to employ a variety of channels and platforms to reach your customers. Along with email, messages, phone, and more, you’ll most likely want to incorporate live chat into your customer service and support plans.

    7 Tactics to Help You Improve Customer Service

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