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    One Contact Center

    One Contact Center is a minority-owned call center / BPO company that helps companies navigate through this Pandemic by providing customer experience services that improve market shares, brand loyalty and customer retention while reducing costs by up to 70%.
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    Recent Posts

    Communication Mistakes Call Center Agents Must Avoid to Guarantee Positive Customer Experiences

     

    Apr 18, 2022 3:46:51 PM One Contact Center Call Center Agents, call center, communication, call center representatives

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    Why Customers Feedback Is Important and How to Get It?

    Apr 15, 2022 5:29:06 PM One Contact Center Customer Experience, OCCTips, customers feedback

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    5 Key Strategies to Help You Solidify Customer Relationships During these Troubled Times

    Apr 14, 2022 5:45:58 PM One Contact Center New Normal, customer relationship, pandemic, OCCTips

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    Understanding Your Customers: 7 Things Most Customers Wish You Know

    Apr 13, 2022 4:44:53 PM One Contact Center Customer Service, Customer Experience

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    Multichannel & Omnichannel Contact Center: Exploring the Key Difference

    Apr 12, 2022 5:01:46 PM One Contact Center

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    5 Tips on How to Deliver Bad News to Esteemed Customers

    Apr 11, 2022 5:41:43 PM One Contact Center Customer Experience, Call Center Agents, delivering bad news

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    How to Improve Customer Experience Like a Ninja

    Apr 8, 2022 3:49:56 PM One Contact Center Customer Experience, CX

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    10 Advantages of Outsourcing Your Call Center Service Needs

    Apr 7, 2022 6:14:06 PM One Contact Center Telemarketing Outsourcing, Why Outsource, outsourcing

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    Recruitment Challenges in the New Normal

    Apr 6, 2022 4:14:27 PM One Contact Center

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    Determining which KPIs Work the Best for Your Contact Centre

    Apr 5, 2022 4:09:38 PM One Contact Center KPI, call center

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