
Feb 10, 2021 2:36:38 PM One Contact Center Customer Service, Customer Experience, Covid19
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Tough times demand tough measures.
Jan 26, 2021 1:23:05 PM One Contact Center Customer Service, Customer Experience, Blogs
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COVID-19 happened, and now we have more call center agents working from home now than ever before. It’s been a double-edged sword so far.
Jan 21, 2021 2:31:09 PM One Contact Center Customer Care, Customer Service, Tips
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2020 will go down as one heck of a year, and for obvious reasons.
Jan 14, 2021 1:26:44 PM One Contact Center Customer Care, Customer Service, Customer Experience
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Dec 18, 2020 1:17:33 PM One Contact Center Customer Care, Customer Service, Fun Blog
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Dec 16, 2020 11:54:24 AM One Contact Center Customer Service, Customer Experience, KPI
Read More »Customer service outsourcing companies are the next big thing when it comes to customer support. These companies understand the business world and know that their service is key to the existence of a business since the customer is the backbone and bedrock of every business. It turns out that outsourcing to a reputable contact center company leads to a stronger business and happier customers. Going through this article, you will understand why companies are outsourcing their customer services to customer service outsourcing company.
Nov 19, 2020 2:09:26 PM One Contact Center Customer Care, Customer Service, Customer Experience
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According to a recent Wall Street Journal article, businesses across the world are scrambling for workers to help attend to and filter out customer calls during this pandemic.
Nov 5, 2020 3:08:22 PM One Contact Center Telemarketing Outsourcing, Why Outsource, Customer Care, Customer Service, Customer Experience
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As the world stepped indoors in the face of the COVID pandemic, new doors to digital platforms flew wide open. Several new digital start-ups emerged as numerous brick and mortar organizations collapsed.
Sep 29, 2020 12:51:01 PM One Contact Center Career, Customer Service, Customer Experience, Recruitment, Training
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COVID-19 disrupted most business sectors -yes!
Sep 18, 2020 3:00:33 PM One Contact Center Why Outsource, Customer Care, Customer Service, Customer Experience, Insurance
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