Regardless of how excellent your customer service is, there will still be difficult customers. Some may have been vexed truly by a problem they encountered with your business while some maybe just plain rude and angry about something that has nothing to do with the company.
It’s usually a challenge trying to differentiate between customer service and customer support.
A pandemic like the novel coronavirus can threaten any business’s stability.
Tough times demand tough measures.
Whether you're providing customers with the right documentation, make payments, change accounts, or organize product notifications, back-office activities can be unpleasant, but they are crucial. Errors cause frustrated and irritated users and additional pressure on your contact center.
Regardless of the size of your company, it’s always a plus to commit to exceptional customer service as this can greatly influence client retention.