It is no surprise that customer care and support is one of the fundamentals of business growth and success nowadays. Not only does customer support helps with better business management, but it also helps with the provision of a better customer service experience. You may be wondering whether this is the same in the health sector, the truth is that customer support is still very much needed here and in most others.
With more than half of the world now on social media, you’ll be leaving too much on the table for your competitors if you’re not actively engaging and supporting your customers on these platforms. But this is not something you approach without a clear strategy.