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    One Contact Center

    One Contact Center is a minority-owned call center / BPO company that helps companies navigate through this Pandemic by providing customer experience services that improve market shares, brand loyalty and customer retention while reducing costs by up to 70%.
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    Recent Posts

    Effective Strategies to Minimize Dead Air in Your Call Center

    Jul 2, 2024 6:57:53 PM One Contact Center call center, OCCTips, call center in Philippines, call center tips

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    Uncovering the Root Cause: A Guide to Resolving Customer Issues Effectively

    Jul 1, 2024 2:55:07 PM One Contact Center Customer Experience, OCCTips, call center tips, customer service tips

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    Telemarketing Mistakes: Top Worst Ways to Start a Cold Call

    Jun 28, 2024 3:41:48 PM One Contact Center call center, OCCTips, call center tips, telemarketing, telemarketing mistakes

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    Sales Qualification: Key Strategies for Success

    Jun 27, 2024 5:16:11 PM One Contact Center OCCTips, call center sales, sales qualification

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    Customer Acquisition vs Retention: Which Strategy is Right for Your Business?

    Jun 26, 2024 3:15:25 PM One Contact Center customer retention, strategies, OCCTips, customer acquisition

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    Call Queue Management: Essential Tips and Best Practices for Success

    Jun 25, 2024 3:57:10 PM One Contact Center call center, OCCTips, call center tips, call queue

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    Understanding Customer Types: Tailoring Call Center Support for Optimal Results

    Jun 24, 2024 1:13:38 PM One Contact Center Customer Experience, customer service tips, call center support, customer types

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    Top Call Center Sales Mistakes and How to Avoid Them

    Jun 21, 2024 3:50:00 PM One Contact Center call center, call center in Philippines, call center tips, call handling tips, call center sales

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    Mastering the Art of Objection Handling in B2B and B2C Sales

    Jun 20, 2024 6:28:59 PM One Contact Center OCCTips, call center tips, call handling tips, handling objection

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    Managing High Call Volumes: Effective Strategies for Businesses

    Jun 19, 2024 4:50:24 PM One Contact Center call center, OCCTips, call center service, call center tips, communication tips

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