As the world has loosen pandemic restrictions, and started getting back to normal, the travel and tourism industry expects a surge of travelers booking their ticket flights, hotels and holiday packages. People want to experience the fun and joy of traveling again and as well expect a smooth hassle free travels amid pandemic. With the high demands and sudden influx of travelers, companies in the travel, hospitality and transportation industry should ensure to provide seamless customer care, this is where travel call centers come into the picture.
Whether you’re a travel and tours owner, an airline or hotel owner, you get a barrage of phone calls, live chats and emails from customers and travelers with different kinds of concerns. Having an outsourced call center for your business is truly a blessing as they can handle customers and clients in multiple channels while you focus your time and effort on your business core competency. So, why should you outsource your call center needs for travel and tourism? Here are some of the many advantages your business can get when you outsource all your travel call center needs:
Highly Skilled Call Center Representatives
Businesses in the travel, tourism and even hospitality industry can take advantage of the team of highly skilled employees and agents from a professional call center company. These agents must undergo training so as to be hired as a call center agent. They are expected to be well-informed about the culture of their audience, efficient in answering calls and competent on the details of your product, the system, and process of how your company works.
It is a know n fact that call center services from low-cost destinations like the Philippines, India and South Africa are very in demand. This is because the services they provide are not only efficient, but also cost effective.
In addition, outsourcing your call center needs is a more cost-effective solution than hiring and maintaining an entire call center workforce in-house. You don’t have to spend money on IT equipment, call center software, servers and telephony since external service providers would provide these all. It also saves you from incurring the maintenance costs. So if anything needs a repair, it would be dealt with by the call center company you hired.
Increased Efficiency across the Board
An experienced outsourced call center service firm is responsible and accountable to you. The company will make sure to hit predetermined call metrics such as average call times, first time resolution, time on hold, and many others. An expert provider will leave no stone unturned when it comes to how efficiently calls are answered and how quickly customer issues or concerns are solved.
Increased Service Levels
If you want to improve your service level, then outsourcing your call center workforce may be a great solution. When call volume increases, you can always outsource the overflow calls to contracted can center agents. This will decrease wait time and increase service level.
Decreased Call Abandonment
When you contract out your overflow calls to an outsourcing company, you can decrease your call abandonment. You can expect that every call will be answered in a timely fashion and your clients and customers will love this expedited service.
Save on Equipment
Telemarketing equipment is very expensive and would eat up a significant part of one’s investment. You would need telephone lines, computers and peripherals, space, fixtures, and more. And if these things lie idle during lean months, capital investment would also sleep. Outsourcing telemarketing requirements does away with the need for equipment. The money saved by not having to purchase equipment can be invested in equally-important business initiatives.
Less Administration Work
Outsourcing means no tedious hiring of telemarketers and other personnel, no training needed, minimum supervision and easier management. When a company enters into a contract with an outsourcing company, the outsourcing company takes care of fielding telemarketers and support staff who are already trained. The role of the contracting company becomes limited, thus less headache and less stress.
Lower Manpower Expenses
Many outsourcing companies are based in different countries where the salary standard is lower than the contracting company’s minimum wage requirements. Their salary may be lower but their telemarketing skills are impressive. Also, because telemarketing has been outsourced, there is no need for additional support staff like the technical team and supervisors. This also means savings on manpower expenses.
Outsourcing companies have long years of experience in the industry and have professional telemarketers, technical support staff and highly efficient team leaders. These staff members have been trained and are continuously engaged in training activities to better improve their capacities. They are also familiar with the laws and regulations concerning telemarketing.
Hire Only When Need Arises
Let’s face it, business can fluctuate, or be seasonal; hiring telemarketers on a short-term basis is a great way to have the staff when it’s needed the most. Minimizing staff members during lean months and maximizing telemarketers during peak seasons is definitely a great advantage of outsourced telemarketing.
If you are interested in saving your valuable time and productive resources, enhancing your business customer service, increasing efficiency and reducing risk without sacrificing your bottom line, then outsourcing your call center services is the best bet.
One Contact Center
With the rising employee cost and ever changing labor laws, outsourcing your travel and tours’ telemarketing needs might be the business advantage you've been searching for.
One Contact Center offers back office support, virtual assistance, call center support and BPO services for small businesses to startups and international brands. Our services can incredibly diminish your workload and help you in producing better income.
If you’re keen on boosting your customer experience with reliable support services, please, contact us today. We’ll be more than happy to help.