Regardless of how excellent your customer service is, there will still be difficult customers. Some may have been vexed truly by a problem they encountered with your business while some maybe just plain rude and angry about something that has nothing to do with the company.
It’s usually a challenge trying to differentiate between customer service and customer support.
May 5, 2020 1:31:08 PM Rennilyn Flores Telemarketing Outsourcing, Why Outsource
Read More »A pandemic like the novel coronavirus can threaten any business’s stability.
Apr 24, 2020 2:05:47 PM Rennilyn Flores Telemarketing Outsourcing, Why Outsource
Read More »Whether you're providing customers with the right documentation, make payments, change accounts, or organize product notifications, back-office activities can be unpleasant, but they are crucial. Errors cause frustrated and irritated users and additional pressure on your contact center.
Mar 20, 2020 2:49:13 PM Rennilyn Flores Telemarketing Outsourcing, Why Outsource
Read More »Regardless of the size of your company, it’s always a plus to commit to exceptional customer service as this can greatly influence client retention.
Mar 13, 2020 3:28:18 PM Rennilyn Flores Telemarketing Outsourcing, Why Outsource
Read More »In your bid to satisfy customers and provide exceptional service, you’ll want to employ a variety of channels and platforms to reach your customers. Along with email, messages, phone, and more, you’ll most likely want to incorporate live chat into your customer service and support plans.
Feb 28, 2020 12:41:58 PM Rennilyn Flores Telemarketing Outsourcing, Why Outsource
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