A lot has been said about customer success and how it differs from customer support.
2020 will go down as one heck of a year, and for obvious reasons.
Blog
Subscribe to Email Updates
Lists by Topic
- Why Outsource (214)
- Customer Experience (213)
- Customer Service (164)
- Telemarketing Outsourcing (151)
- OCCTips (143)
- call center (132)
- outsourcing (74)
- Customer Care (59)
- customer support (49)
- Tips (43)
- Blogs (41)
- call center tips (33)
- communication (28)
- Covid19 (26)
- Healthcare Customer Service (24)
- call center in Philippines (23)
- Call Center Agents (22)
- Back Office Support (21)
- Recruitment (20)
- Work from Home (20)
- Healthcare Experience (18)
- One Contact Center (18)
- business process outsourcing (17)
- pandemic (17)
- New Normal (16)
- Virtual Assistant (14)
- customer retention (14)
- food delivery (14)
- strategies (14)
- BPO (13)
- Diversity and Inclusion (13)
- outbound telemarketing (13)
- video (13)
- Happy Customers (12)
- KPI (12)
- Workforce (10)
- Fun Blog (9)
- Mental Health (9)
- customer satisfaction (9)
- online booking (9)
- travel and Tours (9)
- Covid19 Response (8)
- Social Media (8)
- Training (8)
- customer relationship (8)
- hotel call center (8)
- online reservation (8)
- remote call center (8)
- Appointment Setting (7)
- Patient Experience (7)
- contact center (7)
- conversion (7)
- reservation (7)
- workplace (7)
- Convention (6)
- Skills (6)
- Travel Call Center (6)
- business growth (6)
- chat support (6)
- health and wellbeing (6)
- trends (6)
- 24/7 Customer Support (5)
- Holiday Greeting (5)
- Small Businesses (5)
- call center service (5)
- clinics (5)
- communication tips (5)
- customer communication (5)
- email support (5)
- Coaching and Development (4)
- Global Customer Service (4)
- Happy Holidays (4)
- Thanksgiving (4)
- call center representatives (4)
- call center sales (4)
- callcentertips (4)
- customer success (4)
- customers first (4)
- hospitality industry (4)
- technology (4)
- 2022 (3)
- AI (3)
- CCW (3)
- Ecommerce (3)
- Greetings (3)
- Management (3)
- Philippines Economy (3)
- Press Releases (3)
- Retail and E commerce (3)
- artificial intelligence (3)
- call handling tips (3)
- convertion (3)
- creativity (3)
- customer centric business (3)
- customer service tips (3)
- customers (3)
- motivation (3)
- multichannel (3)
- omnichannel (3)
- thank you (3)
- CX (2)
- Career (2)
- Conference (2)
- Customers Appreciation (2)
- Equality (2)
- Focusing (2)
- Lead Generation (2)
- Merry Christmas (2)
- Operation (2)
- Philippines (2)
- Success (2)
- call center operation (2)
- cold calls (2)
- consumers (2)
- cost-saving (2)
- customer appreciaton (2)
- customer growth (2)
- customer loyalty (2)
- customer rapport (2)
- customer service representatives (2)
- customer service training (2)
- hot calls (2)
- leads (2)
- local business (2)
- network (2)
- physical health (2)
- professional support (2)
- sales qualification (2)
- small business (2)
- support (2)
- support local (2)
- Banking and Finance (1)
- Best practices (1)
- CEO (1)
- Certification (1)
- Corporate Citizenship (1)
- First Call Resolution (1)
- How to (1)
- Impacts (1)
- Insider (1)
- Insurance (1)
- Key Factors (1)
- Key Performance Indicators (1)
- Las Vegas (1)
- New Partnership (1)
- News (1)
- QA (1)
- Relief Bill (1)
- Special Day (1)
- VOC (1)
- affordable customer service (1)
- call abandonment (1)
- call center mterics (1)
- call center support (1)
- call queue (1)
- call rates (1)
- catchphrases (1)
- company (1)
- customer acquisition (1)
- customer engagement (1)
- customer expectation (1)
- customer interactions (1)
- customer types (1)
- customers feedback (1)
- dealing with customers (1)
- delivering bad news (1)
- emotional intelligence (1)
- empathy (1)
- engagement (1)
- fast customer service (1)
- fathers day (1)
- handling objection (1)
- innovation (1)
- know your customer (1)
- live chat (1)
- marketing (1)
- metrics (1)
- partners (1)
- post pandemic (1)
- quality assurance (1)
- reaching your goals (1)
- resilience (1)
- sentiment analysis (1)
- small business support (1)
- software (1)
- staffing (1)
- support small businesses (1)
- talents (1)
- telemarketing (1)
- telemarketing mistakes (1)
- time management (1)
- virtual management software (1)
Posts by Topic
- Why Outsource (214)
- Customer Experience (213)
- Customer Service (164)
- Telemarketing Outsourcing (151)
- OCCTips (143)
- call center (132)
- outsourcing (74)
- Customer Care (59)
- customer support (49)
- Tips (43)
- Blogs (41)
- call center tips (33)
- communication (28)
- Covid19 (26)
- Healthcare Customer Service (24)
- call center in Philippines (23)
- Call Center Agents (22)
- Back Office Support (21)
- Recruitment (20)
- Work from Home (20)
- Healthcare Experience (18)
- One Contact Center (18)
- business process outsourcing (17)
- pandemic (17)
- New Normal (16)
- Virtual Assistant (14)
- customer retention (14)
- food delivery (14)
- strategies (14)
- BPO (13)
- Diversity and Inclusion (13)
- outbound telemarketing (13)
- video (13)
- Happy Customers (12)
- KPI (12)
- Workforce (10)
- Fun Blog (9)
- Mental Health (9)
- customer satisfaction (9)
- online booking (9)
- travel and Tours (9)
- Covid19 Response (8)
- Social Media (8)
- Training (8)
- customer relationship (8)
- hotel call center (8)
- online reservation (8)
- remote call center (8)
- Appointment Setting (7)
- Patient Experience (7)
- contact center (7)
- conversion (7)
- reservation (7)
- workplace (7)
- Convention (6)
- Skills (6)
- Travel Call Center (6)
- business growth (6)
- chat support (6)
- health and wellbeing (6)
- trends (6)
- 24/7 Customer Support (5)
- Holiday Greeting (5)
- Small Businesses (5)
- call center service (5)
- clinics (5)
- communication tips (5)
- customer communication (5)
- email support (5)
- Coaching and Development (4)
- Global Customer Service (4)
- Happy Holidays (4)
- Thanksgiving (4)
- call center representatives (4)
- call center sales (4)
- callcentertips (4)
- customer success (4)
- customers first (4)
- hospitality industry (4)
- technology (4)
- 2022 (3)
- AI (3)
- CCW (3)
- Ecommerce (3)
- Greetings (3)
- Management (3)
- Philippines Economy (3)
- Press Releases (3)
- Retail and E commerce (3)
- artificial intelligence (3)
- call handling tips (3)
- convertion (3)
- creativity (3)
- customer centric business (3)
- customer service tips (3)
- customers (3)
- motivation (3)
- multichannel (3)
- omnichannel (3)
- thank you (3)
- CX (2)
- Career (2)
- Conference (2)
- Customers Appreciation (2)
- Equality (2)
- Focusing (2)
- Lead Generation (2)
- Merry Christmas (2)
- Operation (2)
- Philippines (2)
- Success (2)
- call center operation (2)
- cold calls (2)
- consumers (2)
- cost-saving (2)
- customer appreciaton (2)
- customer growth (2)
- customer loyalty (2)
- customer rapport (2)
- customer service representatives (2)
- customer service training (2)
- hot calls (2)
- leads (2)
- local business (2)
- network (2)
- physical health (2)
- professional support (2)
- sales qualification (2)
- small business (2)
- support (2)
- support local (2)
- Banking and Finance (1)
- Best practices (1)
- CEO (1)
- Certification (1)
- Corporate Citizenship (1)
- First Call Resolution (1)
- How to (1)
- Impacts (1)
- Insider (1)
- Insurance (1)
- Key Factors (1)
- Key Performance Indicators (1)
- Las Vegas (1)
- New Partnership (1)
- News (1)
- QA (1)
- Relief Bill (1)
- Special Day (1)
- VOC (1)
- affordable customer service (1)
- call abandonment (1)
- call center mterics (1)
- call center support (1)
- call queue (1)
- call rates (1)
- catchphrases (1)
- company (1)
- customer acquisition (1)
- customer engagement (1)
- customer expectation (1)
- customer interactions (1)
- customer types (1)
- customers feedback (1)
- dealing with customers (1)
- delivering bad news (1)
- emotional intelligence (1)
- empathy (1)
- engagement (1)
- fast customer service (1)
- fathers day (1)
- handling objection (1)
- innovation (1)
- know your customer (1)
- live chat (1)
- marketing (1)
- metrics (1)
- partners (1)
- post pandemic (1)
- quality assurance (1)
- reaching your goals (1)
- resilience (1)
- sentiment analysis (1)
- small business support (1)
- software (1)
- staffing (1)
- support small businesses (1)
- talents (1)
- telemarketing (1)
- telemarketing mistakes (1)
- time management (1)
- virtual management software (1)