The telecommunications system has made the world small, information is at your fingertips, and customers on the other side of the world are just a phone call away. The market is expanding and opportunities keep on knocking. While telemarketing provides a solution to these challenges, will outsourcing telemarketing requirements provide an advantage to the business?
Here are some of the many advantages your business can get when you outsource all your call center needs:
Highly Skilled Workforce & More Choices In Terms of Labor
Businesses can take advantage of the team of highly skilled call center representatives and agents from a professional call center company. These agents must undergo training so as to be hired as a call center agent. They are expected to be well-informed about the culture of their audience, efficient in answering calls and competent on the details of your product, the system, and process of how your company works.
In addition, outsourcing means that your business can even reach out to labor in other low cost countries than what is available locally. Many call centers for American businesses are located in the Philippines for this very reason.
Affordable Outsourcing Services
It is a known fact that call center services from low-cost destinations like the Philippines, India and South Africa are very in demand. This is because the services they provide are not only efficient, but also cost effective. Moreover, outsourcing your call center needs is a more cost-effective solution than hiring and maintaining an entire call center workforce in-house. You don’t have to spend money on IT equipment, call center software, servers and telephony since external service providers would provide these all. It also saves you from incurring the maintenance costs. So if anything needs a repair, it would be dealt with by the call center company you hired.
Operational Efficiency
If you want to improve your service level, then outsourcing your call center workforce may be a great solution. When call volume increases, you can always outsource the overflow calls to contracted can center agents. This will decrease wait time and increase service level.
An experienced outsourced call center service firm is responsible and accountable to you. The company will make sure to hit predetermined call metrics such as average call times, first time resolution, time on hold, and many others. An expert provider will leave no stone unturned when it comes to how efficiently calls are answered and how quickly customer issues or concerns are solved.
Save on Equipment and Space
Telemarketing equipment and office space are very expensive and would eat up a significant part of one’s investment. You would need office spaces, telephone lines, computers and peripherals, fixtures, and more. And if these things lie idle during lean months, capital investment would also sleep.
Outsourcing telemarketing requirements does away with the need for equipment and spaces. The money saved by not having to rent spaces and purchase equipment can be invested in equally-important business initiatives.
Lower Manpower Expenses and Less Administration Work
Many outsourcing companies are based in different countries where the salary standard is lower than the contracting company’s minimum wage requirements. Their salary may be lower but their telemarketing skills are impressive. Also, because telemarketing has been outsourced, there is no need for additional support staff like the technical team and supervisors. This also means savings on manpower expenses.
Outsourcing also means no tedious hiring of telemarketers and other personnel, no training needed, minimum supervision and easier management. When a company enters into a contract with an outsourcing company, the outsourcing company takes care of fielding telemarketers and support staff who are already trained. The role of the contracting company becomes limited, thus less headache and less stress.
Professional and Quality Handling
Outsourcing companies have long years of experience in the industry and have professional telemarketers, technical support staff and highly efficient team leaders. These staff members have been trained and are continuously engaged in training activities to better improve their capacities. They are also familiar with the laws and regulations concerning telemarketing.
Choosing Your Contact Center Service Provider
After you’ve assessed the advantages of outsourcing your call center needs and decided to make the transition, you’ll need to make sure that you hire only a professional and trusted contact center provider. If you’re keen on boosting your customer experience with reliable outsourced support services, One Contact Center is the company to call.
One Contact Center
One Contact Center offers AI services, back office support, virtual assistance, call center support and BPO services for small businesses to startups and international brands. Our services can incredibly diminish your workload and help you in producing better income amid pandemic. Contact us today. We’ll be more than happy to help.
