One Contact Center as Frontliners of Business’ Pandemic Response

    Jun 17, 2021 3:30:08 PM One Contact Center Customer Service, Customer Experience, Covid19, Work from Home, Covid19 Response



    A pandemic like the novel coronavirus can threaten any business’s stability.

    While many businesses are on lockdown, even many of those exempted from the lockdown and those who have somehow managed to stay open are finding it difficult to get their footing. According to a recent Wall Street Journal article, businesses across the world, including those in the USA are scrambling for workers to help attend to and filter out customer calls during this pandemic.

    Customers are now facing long hours of wait times either listening to less helpful prerecorded messages or recordings relaying messages of unavailable help. Some companies have gone far as restricting customer service to online channels only while some have struck this out completely.

    Chaos and More Chaos

    Amidst the chaos, we’ve also heard of customer support companies cramming thousands of workers into workspaces where they can barely maintain 2ft of distance from the next person. That doesn’t make any sense considering the fact that we are where we are due to our laxity with social distancing and the other measures that could have helped us nipped the pandemic in the bud earlier on.

    Businesses, as well as customer support agencies, need better strategies to adapt to these changing times. We’re only hoping that cases like the one above do not contribute more to the chaos we have found ourselves in. Come to think of it, one person infected with coronavirus in a hall packed with over a thousand customer service workers will mean even more chaos.

    Finding a Better Solution for Customer Support During the Pandemic

    To avoid contributing to the already dire situation, the folks have One Contact Center has decided to take responsibility and adopt comprehensive measures that would help the agency and its customers stay safe, healthy, and fully operational even during the pandemic, without any compromise.

    What Is the OCC's COVID-19 Response?

    Call Center

    One Contact Center has adopted a “work from home” policy to keep staff and clients safe in the face of this global pandemic. We recognize that social distancing remains our most effective weapon for this novel coronavirus with no known cure or vaccine. At a time like this, we’ve chosen to tow the path we’ve always taken; being socially responsible!

    How About Service?

    It’s a good thing that this policy while keeping our staff, clients, and the organization safe does not require any form of compromise as far as service to our clients is concerned. We are still providing customer services to all of our clients around the world. Our staff is still operating at full speed in front of their desk; only these days, they are doing it from the comfort of their home.

    We’ve managed to stay safe and still stay operational.

    If your business still needs customer support services whether, via phone calls, text messages, chats, email, etc, we’d be happy to take on the additional burden and help bring joy and relief to your customer in these challenging times. At One Contact Center, we’ll help your business stay safe and stay operational as far as keeping customers happy is concerned.

    If you’d like to see how we can help, do reach out to us as soon as possible. Call 1-888-680-1663 or 1-818-337-1271. 

    One Contact Center

    Written by One Contact Center

    One Contact Center is a minority-owned call center / BPO company that helps companies navigate through this Pandemic by providing customer experience services that improve market shares, brand loyalty and customer retention while reducing costs by up to 70%.

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