---
title: HOW TO HANDLE DIFFICULT AND UNHAPPY CUSTOMERS
description: "HOW TO HANDLE DIFFICULT AND UNHAPPY CUSTOMERS\n#OCCTips #customerexperience #customerservice"
image: https://blog.onecontactcenter.com/hubfs/HOW%20TO%20HANDLE%20DIFFICULT%20AND%20UNHAPPY%20CUSTOMERS.jpg
---

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# Blog

## HOW TO HANDLE DIFFICULT AND UNHAPPY CUSTOMERS

 Sep 8, 2023 12:42:00 PM [One Contact Center](https://blog.onecontactcenter.com/author/one-contact-center) [Customer Service](https://blog.onecontactcenter.com/topic/customer-service), [Customer Experience](https://blog.onecontactcenter.com/topic/customer-experience)

#OCCTips #customerexperience #customerservice

 

**They say customers are always right.**

**But what they don’t tell you is that many of your customers may prove very difficult to deal with. But what when you have to deal with the wrath of such seemingly rude and obnoxious customers?**

**Do you kick them in the face or just tell them to go to hell? Of course not. You have to treat the situation with the care and wisdom it demands.**

1. **Listen, Rather than Argue**

**You should never argue with the customer even when it seems they don’t have all the info or even when you know what they would say next. You’ll do much help by just listening to them and then building rapport through the conversation.**

1. **Don’t Talk on Top of Your Voice**

**You don’t have to raise your voice because the customer is shouting or talking louder. Being calm in situations like this as well as talking slowly and calmly can help the customer dissipate their anger so they can also calm down.**

1. **Show Empathy to Build Rapport**

**The customer has to feel understood and the best way to do this is by showing empathy and concern. Let them understand that you perfectly understand their frustrations and situation. This is the key to getting them to calm down and giving you the chance to truly help them.**

1. **Don’t Return the Anger**

**Difficult customers may use curse words and swear while talking to you. They may appear verbally abusive and may want to drive you over the edge. But don’t take it personally.**

**You don’t have to talk back to them angrily or let this upset you. You’ll be better off staying on the issue at hand and gently guiding the conversation so you don’t escalate the situation.**

1. **Render the Help**

**If a customer is proving difficult to deal with, it’s still important to help them resolve whatever issue may have triggered their anger. It’s also good to stick to your promises as well so they don’t feel even angrier. If you’ve promised an update at a particular time, do follow up on it.**

**Before you end the call or conversation, try to summarize the steps involved in what you would do so they can feel assured that help is on the way.**

 

**Bottom Line**

**You have to realize that customers are humans just like you.**

**Some may be having a bad day, or involved in other unpleasant situations. You can be the person who helps them to calm down and find a reason to be happy again. If not, you should also know when to give in.**

 

 

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#### Written by [One Contact Center](https://blog.onecontactcenter.com/author/one-contact-center)

One Contact Center is a minority-owned call center / BPO company that helps companies navigate through this Pandemic by providing customer experience services that improve market shares, brand loyalty and customer retention while reducing costs by up to 70%.

<https://ph.linkedin.com/company/one-contact-center>

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- [Philippines Economy (3)](https://blog.onecontactcenter.com/topic/philippines-economy)
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- [convertion (3)](https://blog.onecontactcenter.com/topic/convertion)
- [creativity (3)](https://blog.onecontactcenter.com/topic/creativity)
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- [customers (3)](https://blog.onecontactcenter.com/topic/customers)
- [motivation (3)](https://blog.onecontactcenter.com/topic/motivation)
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- [thank you (3)](https://blog.onecontactcenter.com/topic/thank-you)
- [CX (2)](https://blog.onecontactcenter.com/topic/cx)
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- [Conference (2)](https://blog.onecontactcenter.com/topic/conference)
- [Customers Appreciation (2)](https://blog.onecontactcenter.com/topic/customers-appreciation)
- [Equality (2)](https://blog.onecontactcenter.com/topic/equality)
- [Focusing (2)](https://blog.onecontactcenter.com/topic/focusing)
- [Lead Generation (2)](https://blog.onecontactcenter.com/topic/lead-generation)
- [Merry Christmas (2)](https://blog.onecontactcenter.com/topic/merry-christmas)
- [Operation (2)](https://blog.onecontactcenter.com/topic/operation)
- [Philippines (2)](https://blog.onecontactcenter.com/topic/philippines)
- [Success (2)](https://blog.onecontactcenter.com/topic/success)
- [call center operation (2)](https://blog.onecontactcenter.com/topic/call-center-operation)
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- [consumers (2)](https://blog.onecontactcenter.com/topic/consumers)
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- [customer appreciaton (2)](https://blog.onecontactcenter.com/topic/customer-appreciaton)
- [customer growth (2)](https://blog.onecontactcenter.com/topic/customer-growth)
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- [customer rapport (2)](https://blog.onecontactcenter.com/topic/customer-rapport)
- [customer service representatives (2)](https://blog.onecontactcenter.com/topic/customer-service-representatives)
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- [physical health (2)](https://blog.onecontactcenter.com/topic/physical-health)
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- [affordable customer service (1)](https://blog.onecontactcenter.com/topic/affordable-customer-service)
- [call abandonment (1)](https://blog.onecontactcenter.com/topic/call-abandonment)
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- [call queue (1)](https://blog.onecontactcenter.com/topic/call-queue)
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- [company (1)](https://blog.onecontactcenter.com/topic/company)
- [customer acquisition (1)](https://blog.onecontactcenter.com/topic/customer-acquisition)
- [customer engagement (1)](https://blog.onecontactcenter.com/topic/customer-engagement)
- [customer expectation (1)](https://blog.onecontactcenter.com/topic/customer-expectation)
- [customer interactions (1)](https://blog.onecontactcenter.com/topic/customer-interactions)
- [customer types (1)](https://blog.onecontactcenter.com/topic/customer-types)
- [customers feedback (1)](https://blog.onecontactcenter.com/topic/customers-feedback)
- [dealing with customers (1)](https://blog.onecontactcenter.com/topic/dealing-with-customers)
- [delivering bad news (1)](https://blog.onecontactcenter.com/topic/delivering-bad-news)
- [emotional intelligence (1)](https://blog.onecontactcenter.com/topic/emotional-intelligence)
- [empathy (1)](https://blog.onecontactcenter.com/topic/empathy)
- [engagement (1)](https://blog.onecontactcenter.com/topic/engagement)
- [fast customer service (1)](https://blog.onecontactcenter.com/topic/fast-customer-service)
- [fathers day (1)](https://blog.onecontactcenter.com/topic/fathers-day)
- [handling objection (1)](https://blog.onecontactcenter.com/topic/handling-objection)
- [innovation (1)](https://blog.onecontactcenter.com/topic/innovation)
- [know your customer (1)](https://blog.onecontactcenter.com/topic/know-your-customer)
- [live chat (1)](https://blog.onecontactcenter.com/topic/live-chat)
- [marketing (1)](https://blog.onecontactcenter.com/topic/marketing)
- [metrics (1)](https://blog.onecontactcenter.com/topic/metrics)
- [partners (1)](https://blog.onecontactcenter.com/topic/partners)
- [post pandemic (1)](https://blog.onecontactcenter.com/topic/post-pandemic)
- [quality assurance (1)](https://blog.onecontactcenter.com/topic/quality-assurance)
- [reaching your goals (1)](https://blog.onecontactcenter.com/topic/reaching-your-goals)
- [resilience (1)](https://blog.onecontactcenter.com/topic/resilience)
- [sentiment analysis (1)](https://blog.onecontactcenter.com/topic/sentiment-analysis)
- [small business support (1)](https://blog.onecontactcenter.com/topic/small-business-support)
- [software (1)](https://blog.onecontactcenter.com/topic/software)
- [staffing (1)](https://blog.onecontactcenter.com/topic/staffing)
- [support small businesses (1)](https://blog.onecontactcenter.com/topic/support-small-businesses)
- [talents (1)](https://blog.onecontactcenter.com/topic/talents)
- [telemarketing (1)](https://blog.onecontactcenter.com/topic/telemarketing)
- [telemarketing mistakes (1)](https://blog.onecontactcenter.com/topic/telemarketing-mistakes)
- [time management (1)](https://blog.onecontactcenter.com/topic/time-management)
- [virtual management software (1)](https://blog.onecontactcenter.com/topic/virtual-management-software)

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