With more and more restaurants and businesses offering online food ordering and delivery services, the competition to provide the best customer experience has drastically increased. The needs for a dedicated and professional contact center have become more relevant during the pandemic. Many food delivery businesses now prefer to outsource their food delivery services to a third party support not only because of the increasing demands but also because of the cost-saving benefits that an outsourced call center can provide them. Today, we beam the spotlight on how outsourcing call center services can help your food delivery business save money, in the long run.
- Round-the-clock Customer Service
Customer service is important for the customer experience.
The customer experience, in turn, can impact customer loyalty and retention. Despite the fact that businesses are now able to offer service and support across multiple digital channels, 60% of customers still prefer over-the-phone conversations.
There’s only so much you can do with in-house call center teams.
Specialist call center support from call center agencies is, on the other hand, almost always available. If most of your customers prefer this medium, then most of your time and resources should definitely be invested here. When you outsource this service, you get to benefit from the always-on-availability, despite the overall reduced costs.
- No Need to Assemble an In-house Team
Call center employees cost about $28k to $38k per annum, on average, according to Glassdoor. This is not considering other expenses like health insurance schemes, pension, social security, paid-time-off, and other employee costs.
All of these things will eat into your profits when you assemble an in-house team for your food delivery call center services. The story is different with a call center agency. You’ll be able to keep costs low while still ensuring your customers get the quality support they need.
- Reduced Infrastructure Setup/Costs
Computers, phones, the internet, and a lot of other devices and infrastructure will come into the picture when you’re setting up an in-house customer support team.
All of these will go on to increase your baseline expenses, despite the fact that you’ll still need to handle ongoing maintenance. Add these with employee costs and you can see that this is no piece of cake. With your call center needing to be outsourced to a professional call center agency, all of these costs will be out of the picture.
- Competitive Advantage and Greater ROI
Businesses want to be able to shield off the competition from other businesses.
This is needed to remain in business. Outsourcing your food delivery call center services will give you this much-needed competitive boost. And that’s not mentioning the higher return on investment here, compared to setting up an in-house team. For small businesses and startups, this is well worth the costs, and more.
- Maintaining Balance in Business Operations
When you’re running a business like food delivery services, maintaining a balance between teams is a very critical thing. The current pandemic, for instance, showed just how important this can be.
While businesses and organizations scamper to keep up with customer demands, having an external pair of hands to ensure ongoing support for customers can be lifesaving.
Conclusion
Call centers are successfully creating their space in the online food delivery market by facilitating the customers’ requirements as well as restaurant and delivery service ventures. A professional call center agency like One Contact Center can help you build business resiliency with call center support, even in the face of crisis. For many businesses, this can mean the difference between smooth business operations and horrible customer experience.
One Contact Center
One Contact Center offers call center support and BPO services for small businesses to startups and international brands.
If you’re keen on boosting your customer experience with reliable support services, please, contact us today. We’ll be more than happy to help.
