Current State and Challenges of the Healthcare Sector
The Covid-19 pandemic has brought on a few challenges for the healthcare sector. According to the Annals of Internal Medicine, one of these key areas is the disruption to the healthcare supply chains. The already frail system of this industry has been further exposed to more glitches by the ravaging coronavirus disease. As far as the product needs in the hospitals are concerned, the five most important products see, to be pharmaceuticals, personal protective equipment, medical devices, medical supplies and blood. The problem is that while all of these are interconnected, problems of failure with any of these key supply chain areas will wreck further havoc on their entire system.
Boosting Healthcare Customer Service during the Pandemic
For hospitals, startups, and other players in the healthcare sector, the coronavirus pandemic has powerful and far-reaching implications that demand urgent action and attention. How can this be done? First;
It’s important to ensure avoid or reduce disruption to healthcare supply chains during this critical period. For example, the World Health Organization (WHO) warned that about 70 countries are now at severe risk of HIV-drugs shortage. If things like this are not quickly attended, then we’ll certainly be having more and more chaos to deal with. Secondly;
Improving customer service at this critical time will be key to staying afloat and driving growth for many businesses in the healthcare sector. Your patients are your customers and how you treat (literally speaking) will determine their patient/customer service experience. This means never giving in to disruptions or negative occurrences in each component of service that makes up the entire patient experience from patient scheduling to billing, and everything in between.
One Contact Center
Along with quality medical care, caring staff, and a comfortable atmosphere, your patients demand exceptional professionalism, clear communication and accurate information, as well as the efficiency of processes in the entire service delivery. One Contact Center provides business support services for the healthcare sector.
OCC can help you handle this with well-trained and highly experienced customer service professionals that can handle patient scheduling, billing and claims, appointment check-ins and post-appointment follow-ups, among others.
The pandemic won’t suffice as an excuse for poor service delivery.
Learn more about improving your patients' and customers’ experience. Contact us today!
