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    One Contact Center

    One Contact Center is a minority-owned call center / BPO company that helps companies navigate through this Pandemic by providing customer experience services that improve market shares, brand loyalty and customer retention while reducing costs by up to 70%.
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    Recent Posts

    Effective Strategies to Reduce Call Escalation in Your Call Center

    Jun 17, 2024 4:03:17 PM One Contact Center call center, communication, call center operation, call center service, callcentertips

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    Top Strategies to Reduce Customer Churn and Boost Retention

    Jun 14, 2024 4:11:31 PM One Contact Center Customer Experience, strategies, OCCTips, customer service tips

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    Understanding the Importance of Customer Rapport

    Jun 13, 2024 7:14:34 PM One Contact Center Customer Service, Customer Experience, communication, customer communication, customer rapport

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    Why Channel Hopping is a Turn-off for Most Customers

    Jun 12, 2024 4:00:05 PM One Contact Center Customer Experience, Social Media, communication, customer communication, communication tips

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    5 Proven Strategies to Reduce Call Abandonment Rates for Your Business

    Jun 11, 2024 1:40:07 PM One Contact Center OCCTips, call abandonment

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    Enhancing Customer Experience with Sentiment Analysis

    Jun 10, 2024 2:27:54 PM One Contact Center Customer Experience, sentiment analysis

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    Understanding the Power of Silence in Customer Interactions

    Jun 7, 2024 1:21:31 PM One Contact Center Customer Care, Customer Service, Customer Experience, OCCTips, callcentertips, customer interactions

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    Boosting Call Center Success: The Role of Emotional Intelligence in Customer Service

    Jun 6, 2024 3:53:06 PM One Contact Center call center, OCCTips, call center tips, emotional intelligence

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    Top 10 Customer Service Greeting Phrases to Elevate Your Call Center Experience

    Jun 5, 2024 3:26:43 PM One Contact Center Call Center Agents, call center, OCCTips, call center tips

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    How to Handle Misinformation from Call Center Agents: A Comprehensive Guide

    Jun 4, 2024 3:41:56 PM One Contact Center call center, call center in Philippines, call center tips

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