Gone are the days when business owners could not conceive of outsourcing their customer service. Today, more and more businesses, from small to medium and even well established large enterprises outsource their customer service needs to the professionals.
What skills should leaders look out for when hiring employees for customer service roles? Well, the good thing about skills is that they are easily observable and can be honed and developed.
Companies that collect and analyze customer feedback get to understand the pain points and core needs of their community. This is necessary to see which of their business strategies are getting positive results as well as where improvements are needed.
The e-commerce industry has witnessed unprecedented growth in recent times.
The digital revolution continues to cause notable changes and shifts in customer attitudes and expectations. While customer service teams are also expected to adapt and rejig their strategies to meet modern needs, it’s always helpful to have facts and figures available to help teams make informed decisions. Right below are some of our top picks for the best customer service facts, statistics, and quotes.
Understanding your customers will help you tailor your service to meet their growing expectations. While there’s no general blueprint to understanding customer behavior and expectations. Researches in the field of social psychology have proved very helpful in this regard. Check out some of the revelations that have been uncovered with these studies.
A close look at the definitions will open your eyes to the underlying differences.