Blog

    Improve Your Company’s Customer Experience Strategy with These Ingenious Ways

    It’s quite surprising how many companies think they are offering excellent quality and creating a superb customer experience when the customers themselves don’t feel this way.

    13 Reasons Why Managing Remote Call Center Agents Is Challenging During COVID-19

    Without a doubt, COVID-19 is the black swan, and the world is currently trying to figure a way out. Embracing the new normal was not easy for several organizations, and thus many sectors were severely affected by this pandemic. 

    Remote Training Solutions: Training Simulators and More

    It is said that dire need gives birth to innovations. The same is the case when we consider the pandemic of COVID-19. Several ground-breaking techniques, as well as technologies, were launched to cope up with the on-going lockdown. 

    How COVID-19 Has Impacted Customer Service Training

    COVID-19 and the Insurance Industry: Rising Above the Crisis

    COVID-19 disrupted most business sectors -yes!

    THEN and NOW: How Recruitment Has Changed Based on My Personal Experience

    My Recruitment Experience 20 Years Ago

    Leveraging Customer Experience to Win at Retail & Ecommerce

    Customer experience is key across every industry.

    COVID-19 Pandemic: How Banking & Financial Services Sector Can Leverage Exceptional Customer Experience to Keep the Lights On

    Customer service has always been a key to success in the banking industry.

    Mastering the Art and Science of Great Communication to Improve Customer Satisfaction and Boost Brand Image

    Convert Prospects Into Customers Using These Simple Psychological Tricks

    Two things will help you play a big role in helping you convert prospects into loyal customers. Without mincing words, you’ll need to have a good grasp on customer behavior while also understanding what problems your consumer base really wants your business to solve. While it seems simple, these two things will make a big difference!