Email and chat support have been around us for a couple of years now. They have become a necessity of every business nowadays. They have proved to be helpful when dealing with clients. For example, if you run a small business where you sell some products, a prospective client can just pop up and request a quote for some products. Instead of giving that client a call, email support will be best utilized here. Chat support is also important when prospective clients need information about a specific product or need to resolve a query. Below, we will discuss 5 benefits of email and chat support.
1. Fast Customer Support
Communication via e-mail and chat is done instantly, which can improve the level of communication in your business by allowing the rapid spread of information and quick response to requests.
2. Live Chat Increases Conversion And Sales
If you have a website, where goods or services are sold, you will notice that the majority of potential customers abandon their online sessions because they face confusion and complications on your website. Confused customers may have a question that they want to be answered quickly, and if they can’t find live chat to help them out, they may leave your website. E-mail support and live chat satisfy this need to answer questions related to your websites, products and services thus increasing conversions and sales.
3. It Reduces Cost
Telephone costs can be significantly reduced by integrating email and live chat feature. This is because it helps to reduce the average cost of interaction, which in turn reduce the cost of the call center. This feature also increases efficiency by allowing customer representatives to manage multiple chat windows at once, eliminating the need to hire more people. Investing in email and chat program is a cost effective option for businesses that need less investment.
4. Your Business Stands Out From The Crowd
It has never been more important to stand out from competition today. After all, consumers prefer to spend their time on websites that have a quick, efficient customer support where customer care representatives have meaningful conversations with clients and cases are dealt with immediately.
5. Customer Satisfaction Can Be Conducted
All smart business in the competitive environment now includes the vitality of customer satisfaction surveys. Email and live chat act as the most effective means for sending surveys to customers after customer support is provided.
Now you’ve read the benefits of email and live chat support, and it’s important to get one for your website. If you want to set this on your website, you have to be very careful. However, we recommend you use our service to complete this process because we are professionals in this field and can provide you with a perfect email and live chat support installation.
At One Contact Center we can significantly improve your customer service experience and, at the same time, cut your operating cost by up to 60%. We ranked #1 in Customer Service support in a prestigious 3rd party benchmark study for two years in a row. We offer customer service, social media, email and chat support. Contact One Contact Center today!