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    Virtual Agent Management Software to Bring Reforms in Management, Coaching and Development During COVID19 Era

    Improve Your Company’s Customer Experience Strategy with These Ingenious Ways

    It’s quite surprising how many companies think they are offering excellent quality and creating a superb customer experience when the customers themselves don’t feel this way.

    13 Reasons Why Managing Remote Call Center Agents Is Challenging During COVID-19

    Without a doubt, COVID-19 is the black swan, and the world is currently trying to figure a way out. Embracing the new normal was not easy for several organizations, and thus many sectors were severely affected by this pandemic. 

    OCC COVID-19 Response and Initiatives How We Support Our Employees, Clients, and Communities

    To the OCC family worldwide;

    Remote Training Solutions: Training Simulators and More

    It is said that dire need gives birth to innovations. The same is the case when we consider the pandemic of COVID-19. Several ground-breaking techniques, as well as technologies, were launched to cope up with the on-going lockdown. 

    How COVID-19 Has Impacted Customer Service Training

    Challenges of Remote Call Center Training in the Era of Covid-19

    As the world stepped indoors in the face of the COVID pandemic, new doors to digital platforms flew wide open. Several new digital start-ups emerged as numerous brick and mortar organizations collapsed.

    How to Hire High-Performing Customer Service Employees to Work Remotely

    If your business is like most others, you’re probably seeing an upsurge in customer service demands amid the coronavirus. Chances are you’ll need to hire more customer service representatives to work remotely in a bid to ramp up your customer service efforts.

    COVID-19 and the Insurance Industry: Rising Above the Crisis

    COVID-19 disrupted most business sectors -yes!

    THEN and NOW: How Recruitment Has Changed Based on My Personal Experience

    My Recruitment Experience 20 Years Ago