It’s quite surprising how many companies think they are offering excellent quality and creating a superb customer experience when the customers themselves don’t feel this way.
Without a doubt, COVID-19 is the black swan, and the world is currently trying to figure a way out. Embracing the new normal was not easy for several organizations, and thus many sectors were severely affected by this pandemic.
To the OCC family worldwide;
It is said that dire need gives birth to innovations. The same is the case when we consider the pandemic of COVID-19. Several ground-breaking techniques, as well as technologies, were launched to cope up with the on-going lockdown.
As the world stepped indoors in the face of the COVID pandemic, new doors to digital platforms flew wide open. Several new digital start-ups emerged as numerous brick and mortar organizations collapsed.
If your business is like most others, you’re probably seeing an upsurge in customer service demands amid the coronavirus. Chances are you’ll need to hire more customer service representatives to work remotely in a bid to ramp up your customer service efforts.
COVID-19 disrupted most business sectors -yes!
My Recruitment Experience 20 Years Ago