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    2021 Customer Experience Trends: Navigating the Post-Pandemic Contact Center

    2020 will go down as one heck of a year, and for obvious reasons.

    ONE CONTACT CENTER Partners with Distance Learning Systems™, Helping to Educate More Healthcare Workers and Broadening their Services Within Online Learning

    January 13, 2021– Van Nuys, California — One Contact Center (https://www.onecontactcenter.com/), a minority-owned contact center company specializing in customer service, sales and recruitment process outsourcing is very pleased to announce their partnership with one of the nation’s leading online learning platforms, Distance Learning Systems™ (www.dlsii.com).

    One Contact Center Kicks off the New Year with its MBE Certification!

    The $900 Billion COVID Relief Bill: What is in it for Americans?

    After months of dead ends and deadlocks, Republican and Democratic lawmakers finally agreed on critical details of the coronavirus relief bill. And on Sunday, December 27, the bill was signed into law. Now, the wait is finally over. But what exactly is in this for Americans? We’ll go through the most important details in this post!

    VOC

    #VOC #business #marketing

    Happy New Year!

     

    Lead Generation

    Relax this holiday season and let us handle your lead generation! Get in touch with us and let us help you scale your lead generation efforts today!

    5 Fun Facts About Working in a Call Center That Will Blow Your Mind

    What comes into your mind when you see a job listing for a call center agent?

    Setting Up Benchmarks and KPIs for a Successful Contact Centre

    We are all familiar with the quote, "With great power comes great responsibility" by Ben Parker from Spiderman. However, this quote is not exclusive to comics and movies but can also be related to several organizations. We have seen several big organizations with unlimited resources shutting down just because they could not take the responsibility of managing their resources efficiently. Despite having classy technology and resources at your disposal, you cannot control it if you are unable to measure it. The contact or call center cannot perform efficiently if they do not measure their team's strengths and weaknesses. All the management related decisions made for the company or business would be guesswork.

    This Is How to Thank the People in Your Network!

    Would you agree if I tell you that ‘thank you’ ranks high among the most important words for success in anyone’s life, career, and business? Maybe you’ll agree. Or perhaps you wouldn’t. But there’s tremendous power in showing appreciation, and it’s high time you make it a habit to show gratitude to the people in your network.