Video: What is back-office support?

    Mar 22, 2023 12:59:16 PM One Contact Center customer support, Back Office Support, email support, chat support, 24/7 Customer Support, professional support

    Back office support refers to administrative services that don't directly serve clients. 

    Despite the fact that these positions don't immediately fall under the category of customer support, they do significantly help streamline and enhance the customer experience.

    #onecontactcenter #customerservice #outsourcing #customerexperience #backofficesupport

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    One Contact Center is a minority-owned call center / BPO company that helps companies navigate through this Pandemic by providing customer experience services that improve market shares, brand loyalty and customer retention while reducing costs by up to 70%.

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