---
title: Things Customers Wish You Knew About Them
description: If you’re keen on boosting your customer experience with reliable support services, please, contact us today. We’ll be more than happy to help.
image: https://cdn.pixabay.com/photo/2020/10/19/21/09/female-5668983_1280.jpg
---

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# Blog

## Things Customers Wish You Knew About Them

 Mar 29, 2024 4:29:54 PM [One Contact Center](https://blog.onecontactcenter.com/author/one-contact-center) [Customer Care](https://blog.onecontactcenter.com/topic/customer-care), [Customer Service](https://blog.onecontactcenter.com/topic/customer-service), [Customer Experience](https://blog.onecontactcenter.com/topic/customer-experience), [OCCTips](https://blog.onecontactcenter.com/topic/occtips)

[![customer care tips](https://cdn.pixabay.com/photo/2020/10/19/21/09/female-5668983_1280.jpg)](http://onecontactcenter.com)

Understanding your customers will help you tailor your service to meet their growing expectations. While there’s no general blueprint for understanding customer behavior and expectations. Researchers in the field of social psychology have proved very helpful in this regard. Check out some of the revelations that have been uncovered with these studies. 

 

**1. Good service is better than fast service.**

Nobody loves waiting till eternity to get their problems resolved but more customers prioritize the value of a good service over speedy and rushed services. 

Studies have shown that customers are still more likely to pardon slow service than they would for rushed, rude, and seemingly incompetent service.

 

**2. Customers value personalized services more.**

Customers love being appreciated and valued and personalizing your services is a great way to get them to feel valued. This is especially great for small businesses that can easily get to know their customers. A study has revealed that your customers are more likely to remember you if you remember their name.

 

**3. Customers love pleasant surprises.**

The best things happen unexpectedly. If you want to delight your customers, only a few things are as effective as giving them pleasant surprises they didn’t expect. Going the extra mile works and it’s most effective when it’s not expected.

 

**4. Customer goodwill doesn’t have to be expensive.**

It’s always a great thing to show random acts of kindness and appreciation to clients but this does not have to cost your small business an arm and leg. The most effective strategies are often attributed to the act and not the cost.

 

**5. Customers relate better to brand stories.**

Sales copies are still very effective but brand stories such as case studies are some of the most effective writings that can spur prospects into action. This is perhaps because of the potential of stories being able to transport our minds into the stories so we can relate to them.

 

**6. Customers are your biggest source of inspiration.**

You should view your customers as the core part of the solution rather than as the problem you’re trying to deal with. They are a great source of innovation and ideas that can have meaningful and lasting business impacts. 

 

**Bottom Line**

Excellent customer service will greatly boost your business in different aspects from client retention to lead generation, and customer acquisition, as well as business revenue and the bottom line. On the other hand, you can’t get away with delivering poor services; your customers will hate this but your competitors won’t think twice to take advantage of this. 

Up here are the most important things your customers would like you to know. And as it turns out, factoring these into your service delivery and business strategies will prove very beneficial for your business success.

 

One Contact Center

![undefined-2](https://blog.onecontactcenter.com/hs-fs/hubfs/undefined-2.jpeg?width=960&height=834&name=undefined-2.jpeg)

[One Contact Center](https://www.onecontactcenter.com/) offers back-office support, virtual assistance, call center support, and BPO services for small businesses, startups, and international brands. Our services can incredibly diminish your workload and help you in producing better income.

If you’re keen on boosting your customer experience with reliable support services, please, [contact us today](https://www.onecontactcenter.com/contact-us.php). We’ll be more than happy to help.

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#### Written by [One Contact Center](https://blog.onecontactcenter.com/author/one-contact-center)

One Contact Center is a minority-owned call center / BPO company that helps companies navigate through this Pandemic by providing customer experience services that improve market shares, brand loyalty and customer retention while reducing costs by up to 70%.

<https://ph.linkedin.com/company/one-contact-center>

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- [Global Customer Service (4)](https://blog.onecontactcenter.com/topic/global-customer-service)
- [Happy Holidays (4)](https://blog.onecontactcenter.com/topic/happy-holidays)
- [Thanksgiving (4)](https://blog.onecontactcenter.com/topic/thanksgiving)
- [call center representatives (4)](https://blog.onecontactcenter.com/topic/call-center-representatives)
- [call center sales (4)](https://blog.onecontactcenter.com/topic/call-center-sales)
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- [customer success (4)](https://blog.onecontactcenter.com/topic/customer-success)
- [customers first (4)](https://blog.onecontactcenter.com/topic/customers-first)
- [hospitality industry (4)](https://blog.onecontactcenter.com/topic/hospitality-industry)
- [technology (4)](https://blog.onecontactcenter.com/topic/technology)
- [2022 (3)](https://blog.onecontactcenter.com/topic/2022)
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- [Management (3)](https://blog.onecontactcenter.com/topic/management)
- [Philippines Economy (3)](https://blog.onecontactcenter.com/topic/philippines-economy)
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- [artificial intelligence (3)](https://blog.onecontactcenter.com/topic/artificial-intelligence)
- [call handling tips (3)](https://blog.onecontactcenter.com/topic/call-handling-tips)
- [convertion (3)](https://blog.onecontactcenter.com/topic/convertion)
- [creativity (3)](https://blog.onecontactcenter.com/topic/creativity)
- [customer centric business (3)](https://blog.onecontactcenter.com/topic/customer-centric-business)
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- [customers (3)](https://blog.onecontactcenter.com/topic/customers)
- [motivation (3)](https://blog.onecontactcenter.com/topic/motivation)
- [multichannel (3)](https://blog.onecontactcenter.com/topic/multichannel)
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- [thank you (3)](https://blog.onecontactcenter.com/topic/thank-you)
- [CX (2)](https://blog.onecontactcenter.com/topic/cx)
- [Career (2)](https://blog.onecontactcenter.com/topic/career)
- [Conference (2)](https://blog.onecontactcenter.com/topic/conference)
- [Customers Appreciation (2)](https://blog.onecontactcenter.com/topic/customers-appreciation)
- [Equality (2)](https://blog.onecontactcenter.com/topic/equality)
- [Focusing (2)](https://blog.onecontactcenter.com/topic/focusing)
- [Lead Generation (2)](https://blog.onecontactcenter.com/topic/lead-generation)
- [Merry Christmas (2)](https://blog.onecontactcenter.com/topic/merry-christmas)
- [Operation (2)](https://blog.onecontactcenter.com/topic/operation)
- [Philippines (2)](https://blog.onecontactcenter.com/topic/philippines)
- [Success (2)](https://blog.onecontactcenter.com/topic/success)
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- [consumers (2)](https://blog.onecontactcenter.com/topic/consumers)
- [cost-saving (2)](https://blog.onecontactcenter.com/topic/cost-saving)
- [customer appreciaton (2)](https://blog.onecontactcenter.com/topic/customer-appreciaton)
- [customer growth (2)](https://blog.onecontactcenter.com/topic/customer-growth)
- [customer loyalty (2)](https://blog.onecontactcenter.com/topic/customer-loyalty)
- [customer rapport (2)](https://blog.onecontactcenter.com/topic/customer-rapport)
- [customer service representatives (2)](https://blog.onecontactcenter.com/topic/customer-service-representatives)
- [customer service training (2)](https://blog.onecontactcenter.com/topic/customer-service-training)
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- [leads (2)](https://blog.onecontactcenter.com/topic/leads)
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- [physical health (2)](https://blog.onecontactcenter.com/topic/physical-health)
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- [sales qualification (2)](https://blog.onecontactcenter.com/topic/sales-qualification)
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- [affordable customer service (1)](https://blog.onecontactcenter.com/topic/affordable-customer-service)
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- [customer interactions (1)](https://blog.onecontactcenter.com/topic/customer-interactions)
- [customer types (1)](https://blog.onecontactcenter.com/topic/customer-types)
- [customers feedback (1)](https://blog.onecontactcenter.com/topic/customers-feedback)
- [dealing with customers (1)](https://blog.onecontactcenter.com/topic/dealing-with-customers)
- [delivering bad news (1)](https://blog.onecontactcenter.com/topic/delivering-bad-news)
- [emotional intelligence (1)](https://blog.onecontactcenter.com/topic/emotional-intelligence)
- [empathy (1)](https://blog.onecontactcenter.com/topic/empathy)
- [engagement (1)](https://blog.onecontactcenter.com/topic/engagement)
- [fast customer service (1)](https://blog.onecontactcenter.com/topic/fast-customer-service)
- [fathers day (1)](https://blog.onecontactcenter.com/topic/fathers-day)
- [handling objection (1)](https://blog.onecontactcenter.com/topic/handling-objection)
- [innovation (1)](https://blog.onecontactcenter.com/topic/innovation)
- [know your customer (1)](https://blog.onecontactcenter.com/topic/know-your-customer)
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- [marketing (1)](https://blog.onecontactcenter.com/topic/marketing)
- [metrics (1)](https://blog.onecontactcenter.com/topic/metrics)
- [partners (1)](https://blog.onecontactcenter.com/topic/partners)
- [post pandemic (1)](https://blog.onecontactcenter.com/topic/post-pandemic)
- [quality assurance (1)](https://blog.onecontactcenter.com/topic/quality-assurance)
- [reaching your goals (1)](https://blog.onecontactcenter.com/topic/reaching-your-goals)
- [resilience (1)](https://blog.onecontactcenter.com/topic/resilience)
- [sentiment analysis (1)](https://blog.onecontactcenter.com/topic/sentiment-analysis)
- [small business support (1)](https://blog.onecontactcenter.com/topic/small-business-support)
- [software (1)](https://blog.onecontactcenter.com/topic/software)
- [staffing (1)](https://blog.onecontactcenter.com/topic/staffing)
- [support small businesses (1)](https://blog.onecontactcenter.com/topic/support-small-businesses)
- [talents (1)](https://blog.onecontactcenter.com/topic/talents)
- [telemarketing (1)](https://blog.onecontactcenter.com/topic/telemarketing)
- [telemarketing mistakes (1)](https://blog.onecontactcenter.com/topic/telemarketing-mistakes)
- [time management (1)](https://blog.onecontactcenter.com/topic/time-management)
- [virtual management software (1)](https://blog.onecontactcenter.com/topic/virtual-management-software)

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