One Contact Center

Providing consistent, streamlined and standardized services for customers - Call center companies are indeed a vital division for your business. However, outsourcing your business’ BPO and call center operation is not a cost saving move alone anymore. It has now evolved into a strategy for high-end operational competence and process improvement. One Contact Center fully understands this.

Started as a small call center company in 2000 with zero seats, One Contact Center, a provider of outsourced customer care and back-office solutions now currently has a capacity for up to 1,700 seats.

With years of experience as an offshore call center company in the Philippines, One Contact Center understands how hard it is to run a small business. After all, OCC began that way. OCC knows that the typical small business works with a limited budget. That is why the company decided to offer their high quality and professional telemarketing services at a very affordable price. However, this did not seem to work well for other businesses who never hire or consider low bidder in the call center industry.

Many business owners today view a low priced product or service as an indication of shoddy quality. They are scared off by products or services because their prices are just too-toocheap. They believe that lowest bid isn’t the best bid and think that a call center company that offers very affordable prices will just shortcut on labor and workmanship and offer hidden charges and fees. They have this thinking that a company that has extremely low bid is too good to be true and probably should not be trusted. This thinking leads many professional companies to adjust and update their price lists depending on the quality of services they truly provide.

Understanding this issue and conception of low priced call center services, One Contact Center decided to lift up their low price offer and set their prices depending on the quality of the service they provide. Prices vary dramatically across different call center companies, so this price change made by OCC is normal.

OCC believes that it might be in the best interests of their customer to pay higher prices if this means that high quality services can be reliably delivered. Part of the process of getting the pricing right is ensuring that they can see the value of the services being offered. A trusted company like OCC makes sure to demonstrate to their potential clients what is involved in arriving at their price points.

The company also believes that their updated price list will not discourage business owners, but give them the idea that the services provided by the company are excellent and high quality.

One Contact Center’s services were created with your business in mind. The level of superior customer care that OCC has provided over the years is what built their business and gave them an edge over other competitors.

OCC is committed to offering their clients nothing less than excellence in everything they do. The company takes pride to offer high quality call center services, live chat support, email support, virtual assistant and back office support services. The company has the skills, experience, technology, team of professionals, infrastructure and security any company needs to climb the ladder to success.

Learn more about One Contact Center, the services that the company offers and its updated price list. Discover why OCC is one of the trusted and preferred call center companies.