Blog

    How COVID-19 Has Impacted Customer Service Training

    Challenges of Remote Call Center Training in the Era of Covid-19

    As the world stepped indoors in the face of the COVID pandemic, new doors to digital platforms flew wide open. Several new digital start-ups emerged as numerous brick and mortar organizations collapsed.

    How to Hire High-Performing Customer Service Employees to Work Remotely

    If your business is like most others, you’re probably seeing an upsurge in customer service demands amid the coronavirus. Chances are you’ll need to hire more customer service representatives to work remotely in a bid to ramp up your customer service efforts.

    THEN and NOW: How Recruitment Has Changed Based on My Personal Experience

    My Recruitment Experience 20 Years Ago

    HR Mandate and Roles in Improving Workplace Diversity and Inclusion

    The best companies understand and embrace workplace diversity.

    7 + 1 Must-Have Recruiting Skills for Success in a Post-COVID Talent Market

    A career in recruiting is as challenging as it is exciting.

    How to Adapt Recruiting to COVID-19

    This pandemic has already forced millions out of work and at the same time opening new roles and challenges for HR and recruiting teams. While COVID-19 threatens every area of business and work, recruiting is one key aspect you’ll never want to abandon as the need for hiring and talent acquisition will still be key for business success and continuity.