One Contact Center

    One Contact Center is a minority-owned call center / BPO company that helps companies navigate through this Pandemic by providing customer experience services that improve market shares, brand loyalty and customer retention while reducing costs by up to 70%.
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    Recent Posts

    Pandemic Isn’t Boring, Man. Let Me Tell You How!

    Key Performance Indicators (KPIs) to Help Companies Succeed Even in Pandemic

    Tips and Tricks of the Trade Called Life

    2020 Business Opportunity Expo Virtual Planning

    We are proud to have our EVP and Chief Diversity Officer, Armando Castro supports the Ohio Minority Development Council in planning and executing the 2020 Business Opportunity Event!

    This 2020 Virtual BOE is a great event designed to support the goals and ambitions of both emerging and expanding industries from diversified categories. Our very own chief diversity officer and everyone in the planning committee is very excited and proud to help connect diverse suppliers and organizations through this Virtual BOE. To learn more about this event and how you can participate, you may check out this link:
    #businessopportunity #diversity #inclusion #virtualexpo

    Take Your Business to the Next Level with Professional Virtual Assistants

    Virtual Assistant offer comprehensive support to entrepreneurs and small business owners. They can create an online archive for all your files, answer calls, manage your calendars, market your services and much more. They are an endless source to take your business to the next level.

    Why Companies Are Outsourcing Their Customer Services

    Customer service outsourcing companies are the next big thing when it comes to customer support. These companies understand the business world and know that their service is key to the existence of a business since the customer is the backbone and bedrock of every business. It turns out that outsourcing to a reputable contact center company leads to a stronger business and happier customers. Going through this article, you will understand why companies are outsourcing their customer services to customer service outsourcing company.

    IL Diversity Council Virtual Event 2020: We’re All In This Together

    We are proud to have Armando Castro, our Executive Vice President and Chief Diversity Officer participate in initiatives to help meaningful, purposeful, and intentional change.

    Delivering Customer Experience in the Face of the Coronavirus Outbreak

     Tough times demand tough measures.

    Cutting Edge Technology Bridging the Gaps in CX During this Pandemic

    Maintaining Business Resilience in the Face of a Pandemic

    According to a recent Wall Street Journal article, businesses across the world are scrambling for workers to help attend to and filter out customer calls during this pandemic.