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    Armando Castro - Executive Vice President | Chief Diversity Officer

    Experienced Business Process Outsourcing Executive with 25 + years progressive experience building, Growing and leading global call center operations and 10+ years building, developing and leading high-performing recruitment teams in hyper-growth environments. Passion for creating and innovating full-cycle recruitment processes in sourcing, marketing, assessment, candidate experience and onboarding across multiple locations and functional divisions globally. Email: armando@onecontactcenter.com Phone Number: 1(513) 510 0604
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    Recent Posts

    7 + 1 Must-Have Recruiting Skills for Success in a Post-COVID Talent Market

    A career in recruiting is as challenging as it is exciting.

    How to Adapt Recruiting to COVID-19

    This pandemic has already forced millions out of work and at the same time opening new roles and challenges for HR and recruiting teams. While COVID-19 threatens every area of business and work, recruiting is one key aspect you’ll never want to abandon as the need for hiring and talent acquisition will still be key for business success and continuity.

    Leveraging Customer Experience to Win at Retail & Ecommerce

    Customer experience is key across every industry.

    The New Norm in Customer Experience

     

    COVID-19 Pandemic: How Banking & Financial Services Sector Can Leverage Exceptional Customer Experience to Keep the Lights On

    Customer service has always been a key to success in the banking industry.

    COVID-19: Redefining Customer Experience to Drive Growth in Healthcare